Effective Date: January 15, 2026
At JusticeDen, we want you to be completely satisfied with your purchase. This policy explains our process for returns, exchanges, and refunds.
1️⃣ Eligibility for Returns & Refunds
You may request a return or refund within 14 days of receiving your order.
- Eligible items must be:
- Damaged or defective
- Not as described on our website
Non-returnable items:
- Downloadable digital products (if applicable)
- Items marked as final sale
2️⃣ How to Request a Return or Refund
To request a return or refund:
- Email us at support@justiceden.com
- Include:
- Your order number
- Reason for the return/refund
- Photos of damaged items (if applicable)
We will respond within 2 business days to confirm your request.
3️⃣ Return Shipping
- Customers are responsible for shipping costs unless the item was damaged or incorrect
- Items must be returned in the original packaging when possible
4️⃣ Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection
- Approved refunds will be issued to the original payment method
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider
- Shipping fees are non-refundable unless the item was damaged or incorrect
5️⃣ Exchanges
- Damaged or incorrect items can be exchanged at no additional cost
- Contact us at support@justiceden.com to arrange an exchange
6️⃣ Late or Missing Refunds
If you haven’t received your refund within 10 business days:
- Check your bank account or payment provider
- Contact support@justiceden.com
We will investigate and resolve the issue promptly
7️⃣ Additional Information
- All returns must be shipped securely to prevent damage during transport
- Keep your return tracking information for your records
- We reserve the right to refuse refunds that do not meet these conditions